Refund & Return Policy

Last Updated: October 23, 2025

1. Return Eligibility

• Items must be returned within 30 days of the purchase date
• Items must be in original packaging and condition
• Items must include original tags and labels
• Proof of purchase is required

2. Non-returnable Items

• Digital products and software downloads
• Gift cards
• Personalized or custom-made products
• Perishable goods
• Intimate or sanitary goods

3. Return Process

To initiate a return, please:

1. Contact our customer service at Info@growthhubva.com to receive a Return Authorization Number
2. Package the item securely in its original packaging
3. Include your proof of purchase and reason for return
4. Ship to the address provided with your Return Authorization

4. Refund Processing

• Refunds will be processed within 7-10 business days after we receive your return
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable
• Restocking fees may apply to certain items (will be disclosed before processing)

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at Info@growthhubva.com with photos of the damage. We will arrange for a replacement or full refund.